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  • Watch our Digital SaaS - ServiceNow Team go through an overview of the products and our solutions, and shares some of our most exciting ServiceNow experiences to help your customers on their Digital Transformation Journey, with an in-depth Q&A period with the team at the end.

    Fujitsu has a 7 year partnership with ServiceNow as a Gold Services Partner: implementation partner and a Re-Seller, and have done 400+ implementations globally. We deliver end-to-end ServiceNow solutions, from consultancy, implementation, integration, service orchestration and stakeholder communication, through to training and support. We are proud to be able to provide this full lifecycle support for our customer's ServiceNow implementations.

    ServiceNow is a cloud based software that provides service management-solution-as-a-service. It specializes in workflow and process automation for IT services management (ITSM), IT operations management (ITOM) and IT business management (ITBM).


    • Incident, Problem, Change and Release Management
    • Asset Management
    • Service Catalog
    • Knowledge Management


    • Discovery
    • Service Mapping
    • Cloud Management
    • Event Management
    • Orchestration


    • Demand Management
    • Resource Management
    • Project Portfolio Management
    • Agile Development

    View recording

    Here are some Knowledge17 resource links:

    Knowledge17 - TheatreNow 15-minute session:

    Title: Forget science fiction. Fujitsu can augment your reality with ServiceNow 

    For more information please visit: 

  • DevOps is a popular set of principles and techniques that are being promoted within Fujitsu, to be adapted to the context of client and engagement.

    The course provides an introduction to current DevOps principles, practices, vocabulary and supporting automation.

    This course is mapped to a corresponding certification offered by the DevOps Institute. We use course materials provided by DOI. After attending this course, the participant will be eligible to take the DevOps Foundation certification exam.

  • "DevOps can indeed be a positive influence on ITIL, enabling improvements in various processes across the service lifecycle. A more collaborative DevOps approach adds value in service strategy, by ensuring that operations and development functions are included during the development of overall IT business strategy. A DevOps approach also adds value during service design, by ensuring that design coordination includes active participation from both operations and development—resulting in the potential for designing improved functionality and performance, as well as operational support. During service transition, a DevOps approach facilitates the effectiveness and efficiency of both change management, and the process of release and deployment management. By encouraging greater collaboration between development, operations, and indeed all IT functions, a DevOps approach can facilitate knowledge management as well. During service operation a DevOps approach can help ensure closer collaboration between the service desk and backline support and development teams—resulting in more effective incident and problem management. It also emphasizes the need for applying automation to change management as well as release and deployment management "models—thereby facilitating the frequency of deployments, more consistent delivery of new and changed releases, and improved quality. Continual service improvement (CSI) also benefits from a greater level communication and collaboration between development and operations teams, resulting in a higher level of teamwork, synergy, and creativity. The result is a greater likelihood of identifying improvement opportunities across the lifecycle, many of which will be turned into formal CSI improvement proposals - some of which will be approved and chartered for implementation. The result: higher performance, lower costs, and improved service quality."

  • Deployment instructions for the CMS Lite application

  • IT Service Management is one of the most important functions, in any technology organization, that can result in a huge improvement in terms of how your customers view your services. However, establishing effective IT Service Management can be difficult. Most companies rely upon the ITIL v3 framework for guidance on best practices and how to successfully implement IT Service Management.

  • See the Microsoft solution to manage your Private Cloud Infrastructure.

  • In this session we'll take the concepts introduced in Part 1 and go even deeper. We'll provide a technical overview of the new application model and end-user application catalog that delivers this flexible working environment. Learn how best to design and deploy an optimized Configuration Manager 2012 infrastructure as well as some best practices and tools for migrating from SCCM 2007.

  • Are you ready for Microsoft System Center 2012 Configuration Manager? We are excited about our most important release ever for client administrators. Configuration Manager 2012 is user-centric, manages heterogeneous devices and introduces a new way to deploy applications; these capabilities will help you enable the Consumerization of IT, reduce costs, and drive agility for your organization. But there is more...a NEW interface, improved setting management, role-based administration, and infrastructure reduction. Get up to speed on all the key new capabilities of Configuration Manager 2012. We'll also provide a quick overview of Windows Intune, for those looking for a cloud based management for their unmanaged PCs.

  • During the three days of classroom training, you will be presented with information regarding IT Service Management (ITSM) and Version 3 of the IT Infrastructure Library (ITIL®). The information presented is consistent with the recommendations included within the ITIL® V3 Foundations syllabus, as published by the APM Group (OGC's Official Accreditor).

    Candidates will be provided with approximately 18.5 hours of classroom instruction, during which all of the required materials will be covered. However, it is highly recommended that you invest some additional time to review / study the materials presented, in order to prepare for the Certification Exam (which is scheduled for the afternoon of the third day of this class).

  • Extract from the famous book about IT Governance. Chapter 3 is particulary interesting, as it explains the difference between IT Governance and IT Management

  • This document presented at Oracle Open World 2010 by Naoki Izuta shows the extent of Fujitsu's offering in SPARC type servers.

  • Presentation about cloud computing and its impacts on IT Service Management and ITIL

  • Paper explaining the concepts of CSFs, KPIs and Metrics, and their relationships to expected benefits and outcomes

  • This paper represents an update to research into the critical success factors for ITSM projects Pink Elephant undertook in 2008

  • This online course is an introduction to designing a business management support system using dashboards, based on the Gimpsi method. It clearly explains the principles and fundamentals of the dashboard and decision support IT project.

  • In the course of doing research for our forthcoming book, "Discovery Driven Growth: A Breakthrough Process to Reduce Risk and Seize Opportunity," we have spent a lot of time researching disappointments, redirections, and outright flops. Many of these involve IT in some substantive way.